BAM and BEM

Business Activity Monitoring [BAM] and Business Event Monitoring [BEM] solutions are capable of supporting a wide range of business activities driving organisations to become more proactive and responsive.

These tools do not just focus on transactions, but are fully aware of workflow events, and fully integrated into the organisations processes.

BAM Solutions

BAM solutions use business intelligence and application integration technologies to refine automated processes based on real-time feedback. Information about a business process is extracted from various data sources, such as real-time ERP transactions, warehoused data and business-to-business systems.

Through process monitoring and auditing, they alert individuals to changes in the business that may require action and provide aggregated insight for strategic planning. This requires the BI technology to understand the present, rather than just the past. However monitoring is not enough. BI must be fully integrated into the sequence of events that comprise a business process. Each event is a message that indicates that a real-world business event has occurred.

Events may be high-level, without application dependencies, or low-level and application specific, such as creating an updated billing address in SAP. Process-driven BI events generally expect responses based on a number of possible outputs to each event. By combining business intelligence with process design the need for decision-making is anticipated and any necessary information to support those decisions is supplied during real-time operations.

Triggers can be set to send a message at a designated time or when a predefined threshold is reached, such as when inventory falls below a certain level or new sales figures are available.

This may also trigger automated response actions.

This takes BI under the hood, to layers not visible to the end user, adding layers of automation on top of data driven processes. This not only improves efficiency in terms of removing labor intensive tasks, but also improves effectiveness by relying on decision based on full information availability and advanced logic capability.

This provides a new way forward for organisations who continually seek out new methods of managing increasingly complex business processes.

How intelligently a business responds to a set of variables no longer needs to rely on the knowledge of employees or availability of decision makers.

NEXT: BAM in Action

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