BAM in Action

Lets look at a case example of a business wants to automate and streamline its purchase order workflow to speed processing efficiency, reduce time-to-completion, and eliminate problems that cascade when processes are interdependent, for example, costly shipping delays caused by complex purchase orders.

The following three solutions illustrate different methods of using process-driven BI to create smart, proactive business processes that significantly improve Organisational efficiencies and enable the business to meet its objectives.

Solution 1 – Process-Based Report Generation

1. Identify all the operational steps necessary to process a purchase order
2. Identify where ancillary information is required – such as credit check
3. Automatically generate a query to produce that information
4. Enter a value returned by the database indicating the credit status
5. Deliver it to the person responsible for approving the order

Solution 2 – Process-Based Analytics

This solution moves the decisions forward in the process – the customer’s credit rating is calculated when the order is placed, as a condition of accepting the order. The order is either accepted or denied based on predefined credit parameters.

Solution 3 – Process-Based Dynamic Event Handling

The order composition and size are monitored to identify any special handling requirements. Based upon parameters, alerts are generated to trigger further action required to process and ship the order. This prevents any potential disrupt shipping schedules, cause expensive overtime, delay important shipments, require contracting of specialized shipping services, or need temporary storage space until shipping can be arranged. Effectively, the order triggered a real-time process change.

By mapping every operational business process, its information requirements and interdependencies, business operations can incorporate various levels of business intelligence to smooth operational efficiency and improve business effectiveness.
This results in improved overall agility, responsiveness, and profitability.

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