BI Solutions For The Airline Industry
The airline industry is a dynamic, high investment industry that
is highly affected by current environments. Factors such as fuel
increases, health scares, terrorism scares, quarantines and natural
disasters can significantly affect passenger bookings and profitability.
The boom in travel has lead to a significant increase in the number
of passengers, baggage, cargo and flights being handled at airports,
and tighter security control means airports are struggling to provide
world-class customer service.
Ever increasing competition is challenging service providers to
reduce costs while improving quality. Attracting new customers whilst
retaining existing ones is no longer a competitive differentiator
but an absolute necessity. BI systems are pivotal to airline operators
achieving these objectives.
BI can be applied right across the airline enterprise:
- In 2006 - 2007 U.S Airlines lost over $10billion and let go
thousands of workers. During the same period, Southwest Airlines
racked up its 14th straight year of profits and double digit growth.
How? By engaging the entire organisation to achieve more with
less - faster gate turn around times, less lost luggage, treating
- The industry is highly regulated, demanding rigorous aircraft
maintenance and crew safety practices be enforced, and transparent.
In this section we look at how business intelligence solutions
with advanced decision analytics
can benefit the airline operator in:
Next: Decision Analytics
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More Detail on Airline Industry BI Strategy, Program & Technology
Airline Index | Decision
Analytics | CRM | Passenger
Services | Revenue Management | Yield
Management | Pricing & Profitability
| PNR Records | Fraud
Detection | Loyalty | Flight
Operations | Crew Scheduling | Cargo
Management | MRO | SCM
| Expert Systems | Industry