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Passenger Name Records [PNR]


Passenger Name Records [PNR] data is a rich source of information, especially when it is integrated with:

  • TCN/ticket
  • Flight schedule
  • Seat inventory
  • Departure control
  • MIDT
  • Frequent flyer
  • Other passenger services

Analysing PNR can reveal insights into operational efficiency and optimized results.

 

PNR Data

PNR data includes all that relevant to a passenger travel booking, including:

  • Itinerary
  • History
  • Pricing information

Analysis of this data increases understanding of consumer behaviors around:

  • Products purchased
  • Purchase patterns
  • Payment methods
  • Channels used
  • Pricing information
  • Fraud detection
  • Future demand [and capacity requirements]
  • Program participation- corporate, group, conventions & meetings, vacation packages
  • Service Information - seat preferences, special meals, frequent flyer information, additional service requests

 

Business Areas Using PNR

PNR data is used throughout the airline, in particular:

  • Customer Management - Customer Behavior, Ticketing Services, Central Ticketing,
    Customer Relations, Reservations, Reservations Management, Marketing
  • Finance - Revenue Management, Forward booking analysis, Research & Records, Financial Planning, Analysis & Accounting
  • Operations - Journey O&D Interline Travel, In / On Carriage Analysis Path / Flow Analysis MIDT for improved Flight Operations, Airport operations and Cargo Management, Systems Operations, Schedule Planning, Ground Operations
  • Internal Audit / Revenue Integrity - Revenue Assurance, Revenue Audit, Station Sales Audit, Travel Agent Audit, Ticketless Audit, Fraud, Refunds, Internal Audit / Corporate Security

Next: Fraud Detection and Security

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Get More Detail on Airline Industry BI Strategy, Program & Technology


Airline Index | Decision Analytics | CRM | Passenger Services | Revenue Management | Yield Management | Pricing & Profitability | PNR Records | Fraud Detection | Loyalty | Flight Operations | Crew Scheduling | Cargo Management | MRO | SCM | Expert Systems | Industry Updates

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