Passenger Name Records [PNR]

Passenger Name Records [PNR] data is a rich source of information, especially when it is integrated with:

• TCN/ticket
• Flight schedule
• Seat inventory
• Departure control
• MIDT
• Frequent flyer
• Other passenger services

Analysing PNR can reveal insights into operational efficiency and optimized results.

PNR Data

PNR data includes all that relevant to a passenger travel booking, including:

• Itinerary
• History
• Pricing information

Analysis of this data increases understanding of consumer behaviors around:

• Products purchased
• Purchase patterns
• Payment methods
• Channels used
• Pricing information
• Fraud detection
• Future demand [and capacity requirements]
• Program participation- corporate, group, conventions & meetings, vacation packages
• Service Information - seat preferences, special meals, frequent flyer information, additional service requests

Business Areas Using PNR

PNR data is used throughout the airline, in particular:

• Customer Management - Customer Behavior, Ticketing Services, Central Ticketing,
  Customer Relations, Reservations, Reservations Management, Marketing
• Finance - Revenue Management, Forward booking analysis, Research & Records, Financial Planning, Analysis & Accounting
• Operations - Journey O&D Interline Travel, In / On Carriage Analysis Path / Flow Analysis MIDT for improved Flight Operations, Airport operations and Cargo Management, Systems Operations, Schedule Planning, Ground Operations
• Internal Audit / Revenue Integrity - Revenue Assurance, Revenue Audit, Station Sales Audit, Travel Agent Audit, Ticketless Audit, Fraud, Refunds, Internal Audit / Corporate Security
  

Next: Fraud Detection and Security

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