Strategic Performance Management in Telecommunications
Telecommunications providers operate in a market of increasing service
demands, growing competition and declining profitability. Translating
business strategy into actions that can be quickly measured and
monitored throughout the organization is essential. Yet most do
not perform this task anywhere near as well as they could. The main
reason for this is the inability to access and process the massive
amounts of data needed to make fully informed, intelligent decisions.
Added to this impossible task, exeuting the strategy throughout
the organisation is hampered by communication barriers between groups,
and the often slow delivery of information to those who need it.
The lack of an effective and efficient strategic development and
deployment infrastructure makes it impossible for Telcos to execute
corporate strategy successfully.
Strategic Performance Management Solutions
Strategic Performance Management systems are designed based on
decades of telecommunications experience, providing industry-specific
models and key performance indicators (KPIs) Telecommunications
Providers. A typical system includes:
- Strategic Planning - a design tool for telecommunications
business users to define corporate direction and document strategic
objectives, measures, targets and initiatives.
- Strategy Communication - a web based communication
tool that allows users to interact, share results and capture
the enterprise culture. corporate personality. This uses powerful
strategy maps, tables, charts, graphs and textual commentary.
- Knowledgebase - designed to capture, store
and exploit corporate knowledge. Tools are provided for IT professionals
to set up communication channels, simplify, organize and audit
every byte of information that flows through the enterprise, at
whatever pace your business requires.
- Enterprise Business Scorecard - incorporates
telecommunications-specific KPIs to provide a more strategic,
single view of the enterprise, and act as a driving tool throughout
SAS Strategic Performance Management for Telecommunications
SAS Strategic Performance Management for Telecommunications gathers
data from every source throughout the enterprise and then transforms
it into the information you need to make better strategic decisions
and communicate those decisions throughout the organization.
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More Detail on Telco BI Strategy, Program & Technology
Telco BI Solutions Index | Strategic
Performance Management | Campaign Management
| Cross Sell / Up Sell | Profitability
| Customer Management | Customer
Segmentation | Customer Profitability
| Customer Retention | Call
Accounting | Payment Risk Management
| Price_Plan Optimisation | Revenue
Assurance | Order Management System
| Least Cost Routing