Business Intelligence Case Study
- Police Finding BI An Effective Partner In Crime Busting
One expects the FBI and CIA to embrace business intelligence solutions
in their battle with crime, but a small police department in Odgen
Utah has shown its not too scared to tackle the brute force BI can
contribute to its force.
Chief Jon Greiner recently equipped his existing force of eight
lieutenants and two assistant chiefs with new, easy-to-use, web-based
business intelligence tools. The tools enable the force to combine
and interrogate data from arrest records, court documents, probation
logs, jurisdictional maps and other sources to identify patterns
and hot spots effectively stopping crimes before they happen.
Surprisingly, the acceptance of the use of technology has been
helped by the 'gaming' skills of the relatively young police officers.
Adept at manouevring through game landscapes, geographic profiling
of crimes and analysis of police data is proving no problem.
What once took days for a crime analyst to complete, is now being
done in seconds - on the job.
As an added bonus, the experience of more mature police officers
is being captured and applied to the crime analysis. Instead of
'who did' the focus is now on 'what if'.
Police officers are not alone in embracing the wider benefits of
business intelligence and social appls. Physicians, accountants
and salespeople are mashing up and analysing structured and unstructured
data from disparate sources in a way that makes contextual sense
With anecdotal evidence suggesting that no more than 20% of users
in most organisations use reporting, ad hoc query and online analytical
processing tools on a regular basis, the simplicity of the new generation
of tools is radically changing the uptake. If a user has to involve
IT in configuration or running reports - it either doesn't happen
or the data is out of date when the task is finally completed.
Mashups with GIS mapping technology and on-demand BI solutions
let users combine and display their own data with data from external
sources - all without IT involvement.
And the benefits of BI are not stopping at the crime border - but
are infiltrating management layers in policing and other emergency
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