Corporate objectives define how the business is going to achieve
Everything the organisation does should be aligned to one or more
corporate objectives. Each objective should have one to three Key
Performance Indicators [KPI's] to identify the progress of the organisation
in meeting the objective. Activities and measures relating to objectives
generally involved three elements:
- People - who will complete the action
- Process - how the action will be completed
- Technology - tools used to complete the action
and capture data pertaining to that action.
Maintaining alignment to corporate objectives is a constant process,
that requires access to insightful performance data. A powerful
tool to facilitate this capability is the scorecard.
A corporate scorecard is a collection of information aligned to
an organization’s strategic objectives, enabling people in
the organization to see how their goals and activities correlate
with the company’s goals.
Scorecards help articulate strategy across the business, and can
be used to implement this strategy through the entire organisation
using monitored and measured action.
Scorecards also help to demonstrate how to achieve objectives across
these three domains and measure performance at a corproate level.
They provide a pragmatic and complete solution.
Dashboards, also display performance, at a business unit, team
or individual performance level. Dashboards have analytic capability
to not only veiw performance to date, but to identify trends that
may indicate opportunties or threats in the future.
Business Intelligence [BI] tool integrate KPI's into their solutions.
Scorecards and Dashboards are only part of a total BI Solution.
For this reason, The Business Intelligence Guide will refer to these
products as BI Tools, rather than totally integrated BI Solutions
[which generally include a Data Server, BI Engine, BI Development
Tools and Presentation Application].
By integrating scorecards into BI, users gain more insight into
the business, can turn insight into action and are better able to
execute strategic and tactical plans. More
Balanced Scorecard aligns the activities of the business to the
strategic goals of the organisation through four value categories:
- Internal [Processes]
- Learning and Growth [Innovation]
Microsoft Office Business Scorecard Manager 2005
Microsoft Office Business Scorecard Manager [BSM] 2005 and Office
SharePoint Server 2007 include comprehensive scorecard and dashboard
solutions, integrated with Microsoft BI.
Microsoft PerformancePoint 2007
Microsoft PerformancePoint 2007 replaces BSM, as well as providing
integrated analytic services the ProClarity capability. The PerformancePoint
model is designed to enable business users to easily build performance
dashboards and scorecards to monitor and take action in a familiar
and collaborative environment. More on PerformancePoint
Next: Managing Performance Using
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