BI Program Business Mistake 5 - KPI Dashboard Clutter
With self publishing dashboards, users are able to construst
their own dashboards, without input from IT.
Whilst this is a great benefit to deployment of performance management
tools, it also has it's drawbacks:
- Too many KPI
- Inappropriate KPI
- Outdated KPI
Too Many KPI
One of the most common mistakes is too many KPI.
Dashboards can be fun to put together, and in the excitement of
making performance visible a common mistake is to clutter too many
KPI onto a single dashboard. Not only does this dilute the effectiveness
of the dashboard visual impact, it also dilutes the focus of the
user to KPI's that are often not directly relevant to the outcomes
The best dashboards are restricted to 10-12 KPI, with 18 KPI being
an absolute Maximum.
Some dashboard KPI are direct monitors of performance, whilst others
provide context. A better approach is to reduce the number of KPI
by redefining the KPI themselves.
For example, rather than using two KPI, such as sales per
channel, and sales per quarter- use sales
per channel per quarter.
Other KPI are sometimes just put there because they were possible.
These should also be removed. If you cannot determine the state
of play of the business within 10 seconds, then you have too many
or inappropriate KPI.
Business is moving rapidly, and as such strategy is constantly
evolving. As strategy evolves, so too do strategic objectives. Dashboard
KPI must be constantly updated to reflect the current directives
of the business.
Having a centralized BICC helps
to ensure that BI tools are kept up to date and aligned throughout
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IT Mistake 1 - DataWarehouse Fever
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